Contracts: SeaPort-e - QA

Eagle Systems employs a comprehensive Quality Assurancet (QA) program featuring a blend of traditional management, monitoring, and inspection techniques complemented by ISO 9000 and Lean/Six Sigma philosophies for process improvements.

These include

1) policies that standardize work practices and processes;

2) in-work and final product reviews to make certain our services and deliverables conform to contract and customer requirements;

3) a personnel appraisal system to correct performance problems, as well as to acknowledge exceptional work;

4) periodic audits and internal management reviews to identify repetitive problems and opportunities for process improvement; and

5) continuing education to maintain skills and increase QA awareness. Together, these activities, backed by our corporate commitment to only the highest level of customer satisfaction, guarantee excellence, and consistency throughout all company operations.

First-rate services and deliverables are not just happenstance; rather, they are the products of diligence and a focused effort. Therefore, we assure high quality services and products through a comprehensive QA Plan administered by our experienced QA Manager, SeaPort Program Manager, and Task Order Managers. Our managers and Task Order staff will follow the policies and procedures within our QA Plan to ensure standardization across all tasks, schedule audits on work in progress, and to identify opportunities for process improvements. QA oversight of these factors is realized by monitoring quantitative and qualitative Measures of Effectiveness, as derived from a combination of sources including Task Order Management Plan, SeaPort and Task Order contracts, and funding documents. Backed by our CEO's commitment to customer satisfaction, we are confident that Team Eagle will provide the demanded and deserved to support the Naval mission.